Category: Process

Processes like Procurement & Sourcing & Audit

Tips to reduce your Merchant Services Fees

Merchant services relates to the broad category of financial services available to businesses to accept payments through secure channels to process a customer’s credit or debit card. Typically these include;

  •     Credit and debit cards payment processing
  •     Check guarantee and check conversion services
  •     Automated Clearing House
  •     Payment gateway
  •     Online transaction processing
  •     Point of sale (POS) systems

As with all Overhead Costs, opportunities exist to reduce Merchant Service Fees, even by comparing the various offers from the market. Additionally, correct usage and implementation of the following tips will reduce your Merchant Service Costs while enhancing you customer’s experience;

 

(1)    Broadband / IP Connection

Check to see what type of line your terminals are connected to. If you have a broadband router at your business, it is a great idea to connect your terminal to this rather than the standard analogue phone line. There are 2 great reasons for this;

  1. The router will eliminate the need for an analogue line. Cancelling this will eliminate any unnecessary Telecoms charges, and
  2. The experience is a much faster and more efficient one for both your company and your customers

 

(2)    Foreign Currency rebates on non-Euro denominated cards (DCC – Dynamic Currency Conversion)

If your business has customers from outside the Euro Area (e.g. Sterling and US Dollars etc.),  ensure you have the foreign rebate function switched on at your terminal point. Again, there are 2 great reasons for this;

  1. Your customers will know exactly what amount will be appearing on their visa statement once converted. This allows for easier reconciliation for them including far easier reconciliation when claiming expenses (for business customers)
  2. While as the facilitator, you will earn additional revenue for your business through a FX rebate

 

(3)    Over the phone / MOTO Transactions (card not present transaction (CNP, MO/TO, Mail Order / Telephone Order)

Double check that you are processing over the phone transactions correctly. Some terminals are set up that you need to enter these transactions in a different manner to the customer present one. If you are doing this incorrectly you could be incurring unnecessary surcharges.

 

(4)    Contactless Transaction

For your customers who spend less than €15 as an average transaction, ensure your terminal can offer contactless transactions. It speeds up the transaction and provides an enhanced customer experience. They just tap and go. No need to delay the transaction by entering the pin.

 

(5)    Tax refund transactions

For those of you who are offering tax refund service, you may have a separate terminal for this. Check with your supplier to see if they can offer it to you all on the one terminal. Saves on desk/counter space and frees up power and phone lines for your business. Also allows for a smother customer experience.

2017 Procurement Research

What concerns have Irish SMEs about Brexit, Trump, Blockchain etc ?
The 2017 Arvo Procurement research was developed to collate responses from Irish SMEs to clarify the impact from Trump policies, technological advances such as Blockchain, plus the true fallout from Brexit. Ratings agency Moody’s recently sounded a warning note about the threats to the Irish economy from Brexit and the Trump administration, particularly as Ireland was the “European country most exposed” to the two factors. The agency says the changing international environment are “key risks” for Ireland’s otherwise improving circumstances, while Brexit could be more disruptive to Ireland than initially thought (due to the hard exit outcome currently being negotiated).

 

With regards the survey findings;

  1. 100% of the Irish SMEs think that their insurance costs will increase in 2017, what about you?
  2. 26% of the Irish SMEs think that Brexit will increase currency costs and so impact their business
  3. While the top “2017 Priorities” for Irish SMEs are revenue growth and profit growth.;

The majority of Businesses surveyed during this research;

    1. Do not have a procurement function or role within their companies
    2. Do not have a budget for procurement systems and training
    3. While tasks relating to “banking and payments or documentation, order process” are potentials to automate today.

 

To review the complete report, please use this download link: https://bit.ly/2msMirM

 

 

As always please feel free to contact us if you have any queries about this survey and any procurement challenges or opportunities within your business.

Reduce Lighting Costs by 90%

Are you bombarded with LED Lighting Sales Reps? Are you confused by LUX Levels, Lumen Outputs, Carbon Credits, LED RoI/Savings etc?

We can help.

We have worked numerous clients over the past 6 years, undertaking detailed Lighting Audits, comparing the marketplace on your behalf to save you time, money and hassle. The service specifics and investment for our Lighting Audits are as follows while we welcome any queries you may have about reducing your Lighting Costs;

Full technical lighting audit – fixed price of €495* (per site)

 

  1. Walk down of site to gather technical information on the existing lighting system.
  2. Manage professional tender to lighting suppliers for energy efficient lighting quotes.
  3. Presenting Lighting Audit Report & Recommendation i.e technical findings, cost benefit analysis, ROI e.t.c.

 

Thereafter, on go-ahead with an LED Proposal, we are available at a daily rate too;

  1. Apply for Carbon Credit rebate (to reduce your costs)
  2. Sourcing appropriate Electrician (if required)
  3. Project Management the Lighting installation
  4. Verify Lighting installation & provide final report

 

In case you did not know, the benefits to light-emitting diode (LED) are;

  1. Reduce Lighting Costs (by up to 60%)
  2. 5 Year Warranty
  3. No Maintenance Costs
  4. Improve Light Output
  5. Lighting can be financed over time, funded from your future savings and carbon credits, ensuring minimal-to-no CAPEX requirement.

As always feel free to contact us if you have any queries relating to the above.

*Price excludes VAT & travel costs (which may apply)

5 Tips when Sourcing Excellent Accountancy Services

Effectively sourcing Professional Services and particularly Accountancy, requires vast purchasing expertise. Through our sister company, supply.ie, we are lucky enough to have some of Ireland’s friendliest Accountants on-board. So when we asked them for advice they would give to clients when sourcing Accountancy/ Professional Services, this was the response;

  1. Check and make sure the Accountant is registered and fully qualified via the CPA, ACCA or ACA

  2. Ensure you have a dedicated contact person and if you are not happy with the service, an appropriate complaints procedure should exist.

  3. When you get a quote, ensure it includes a breakdown i.e. does it include Bookkeeping, VAT returns, Payroll, Tax Returns and Financial Accounts or does the price only cover one particular aspect of the accounts such as the VAT returns.

  4. Identify (and negotiate) the payments terms as quickly as possible.

  5. Check to see when was the practise established. Take note of their Profile and existing clients

Finally, as when sourcing all service providers and suppliers, ensure your tender/request responses seek expertise, integrity and honesty. Or, have you any other considerations to add to this list when sourcing Accountancy services?

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